Information Technology Services

Canvas FAQ at Henderson

Frequently Asked Questions(FAQ)

Please review the following information before you access Canvas at HSU:

General help information about Canvas and online courses, as well as Grammarly and other Canvas components, can be found by clicking the help link in the lower lefthand corner of the Canvas login box on a desktop computer.  The Canvas APP for students (and for faculty) can be obtained for free from the App Store for iOS and the Play Store for Android.

Canvas status page:  Is Canvas performing slowly?  This page will give you the status of Canvas.

Login Location:  Click on the Canvas Login link at the top of or go here:

Username: You were assigned a username when you were admitted to Henderson. Your username is two letters (your initials) followed by a six digit number (AA123456 for example). If you do not know what your username is, please contact us at  When logging in to Canvas, do NOT add or to your username, only use the username portion of your email address.

Password:  On your first login click the Forgot Password? link in the login box to work through getting your password created.  You will need to have your student email account set up beforehand or you won't be able to obtain or reset your password.

Contact Help: 

Meeting Times: Online and Partially Online courses may have irregular or different meeting times than initially published in the course schedule. These courses will generally have an orientation meeting at the start of the semester. Do not assume that these courses are schedule neutral. To verify orientation meetings and class dates, please check your student email account on a regular basis. If you do not find the information you seek, please reach out to the instructor of record. A faculty/staff directory link is at the bottom of the Henderson home page.

Students with Disabilities: Anyone who feels he/she may need an academic accommodation based on the impact of a disability (e.g.: sensory, learning, psychological, medical, mobility) should contact the Disability Resource Center to arrange an appointment to discuss your needs. It is the policy and practice of Henderson State University to create inclusive learning environments. If there are aspects of the instruction or design of a course that result in barriers to your inclusion or to an accurate assessment of achievement—such as time-limited exams, inaccessible web content, or the use of non-captioned videos—please notify the instructor as soon as possible. The Disability Resource Center will be able to assist you in verifying your eligibility for academic accommodations related to your disability. If you have not previously contacted the Disability Resource Center, Foster Hall, First Floor, 870.230.5475, you are encouraged to do so. For more information, visit the DRC website.

OBU Students: To be added to the Canvas online course environment - Please email from your OBU school email account. In the email, please state your PROPER first name and your PROPER last name as well as the name of the instructor and/or class that you are taking at Henderson. You will be added to Canvas. You will then let your instructor know that you have been added to Canvas. The instructor will add you to the Canvas course roster. Your username in Canvas will start with OBU and end with your OBU student ID number. Your email address in Canvas will be your OBU email address.

Academic Dishonesty: Sharing your login information with other students is a violation of the University Academic Integrity Discipline Policy. Students who require access to Canvas or TechSmith Relay are provided a unique and secure username and password. Logging into Canvas with the login credentials of another student is not allowed and it is considered to be dishonest. This is outlined in the Student Handbook.

Verification of Student Identity: The supported Learning Management System (LMS), Canvas, uses a secure login and a password.  Students are not assigned an account in the LMS until admitted into the university and registered for a course with an online component. Passwords are assigned using a combination of the student's birth date and social security number.  Some instructors require students to return to campus for proctored exams. Each semester, if a student has not logged into the LMS by the end of the second month, his/her account is disabled. Courses are disabled shortly after the end of each semester. Some instructors require students to upload a photo of themselves. These can then be compared to the student ID photos in the available picture roster on the university intranet system (MyHenderson).