Canvas FAQ at HSU

Frequently Asked Questions (FAQ) - Please review the following information before you access Canvas at HSU:

Login Location:  Click on the Canvas Login link at the top of or go here:

Username: You were assigned a username when you were admitted to Henderson. Your username is two letters (your initials) followed by a six digit number (AA123456 for example). If you do not know what your username is, please contact us at

Password:  On your first login, you will need to click the Forgot Password? link in the login box.  You will need to have your student email account set up beforehand or you won't be able to obtain or reset your password.

Contact Help:  Questions?  Need help?  Contact us at

Instructional Technology Contact Support:  Contact information for Canvas, Grammarly, MyHenderson, student email, etc., can be found at this page:   /Instructional Tech Contact

Meeting Times: Online and Partially Online courses may have irregular or different meeting times than initially published in the course schedule. These courses will generally have an orientation meeting at the start of the semester. Do not assume that these courses are schedule neutral. To verify orientation meetings and class dates, please check you student email account on a regular basis. If you do not find the information you seek, please reach out to the instructor of record. A faculty/staff directory link is at the bottom of the Henderson home page, or you can click here to go to the page.

Students with Disabilities: Anyone who feels he/she may need an academic accommodation based on the impact of a disability (e.g.: sensory, learning, psychological, medical, mobility) should contact the Disability Resource Center to arrange an appointment to discuss your needs. It is the policy and practice of Henderson State University to create inclusive learning environments. If there are aspects of the instruction or design of a course that result in barriers to your inclusion or to accurate assessment of achievement—such as time-limited exams, inaccessible web content, or the use of non-captioned videos—please notify the instructor as soon as possible. The Disability Resource Center will be able to assistance you in verifying your eligibility for academic accommodations related to your disability. If you have not previously contacted the Disability Resource Center (Foster Hall, First Floor, 870-230-5475), you are encouraged to do so. For more information, visit the DRC website at:

OBU Students: To be added to the Canvas Learn environment - Please email Jacob Mills at from your OBU school email account. In the email, please state your PROPER first name and your PROPER last name as well as the name of the instructor and/or class that you are taking at Henderson. You will be added to Canvas. You will then let your instructor know that you have been added to Canvas. The instructor will add you to the Canvas course roster. Your username in Canvas will start with OBU and end with your OBU student ID number. Your email address in will be your OBU email address.

Academic Dishonesty: Sharing your login information with other students can be a violation of the University Academic Integrity Discipline Policy. Students who require access to Blackboard Learn are provided a unique and secure username and password. Logging into BbLearn with the login credentials of another student (with the intention of completing course work on behalf of another student or for any other purpose) is not allowed and it is considered to be dishonest. This is outlined in the Student Guide, Section 12, pages 68 and 69. Click here to go to the Student Guide.

Verification of Student Identity: The supported Learning Management System (LMS), Canvas, uses a secure login and a password.  Students are not assigned an account in the LMS until admitted into the university and registered for a course with an online component. Passwords are assigned using a combination of the student's birth date and social security number.  Some instructors require students to return to campus for proctored exams. Each semester, if a student has not logged into the LMS by the end of the second month, his/her account is disabled. Courses are disabled shortly after the end of each semester. Some instructors require students to upload a photo of themselves. These can then b3 compared to the student ID photos in the available picture roster on the university intranet system (MyHenderson).